Privacy Policy

Last Updated: 6 October 2026

Welcome to Sirka Online Service Centre (“we,” “us,” “our,” or “Sirka Online Service Centre”). We respect your privacy and are committed to protecting the personal information you provide while using our website and online services.

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit or use our website and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use Sirka Online Service Centre, we may collect information that is necessary to provide our services.

Personal Information

Depending on the service you request, we may collect:

Full name
Mobile number
Email address
Address
Date of birth
Photograph
Identification details
Application or registration details
Educational or employment information
Other information required to complete a particular online service

Documents and Files

For services such as online applications, government forms, certificate applications, document printing, scanning, uploading, or other digital services, you may provide documents or files to us.

These may include:

Aadhaar-related documents
PAN-related documents
Passport or voter-related documents
Educational certificates
Photographs and signatures
Income, caste, residence, or other certificates
Application forms
Other documents required for the service requested by you

We use these documents only for legitimate service-related purposes.

Payment Information

If you make a payment through our website or a payment gateway, we may receive information necessary to verify and process your transaction.

Payment information may be processed by third-party payment providers. We do not normally store complete debit card, credit card, banking, or UPI credentials on our own servers.

Technical Information

When you visit our website, certain technical information may automatically be collected, including:

IP address
Browser type
Device information
Operating system
Date and time of access
Pages visited
Basic website usage information

2. How We Use Your Information

We may use your information to:

Provide the online services requested by you
Complete online applications and forms
Submit applications to relevant government or third-party portals
Process and verify service requests
Print, scan, upload, or prepare documents
Process payments
Contact you regarding your service request
Provide customer support
Send application or service status updates
Maintain transaction and service records
Improve our website and services
Prevent fraud, unauthorized access, or misuse
Comply with applicable laws and legal requirements

We will not use your personal information for purposes unrelated to the service without appropriate consent, unless permitted or required by law.

3. Use of Government Documents

Some services provided by Sirka Online Service Centre may require documents containing sensitive personal information.

Where you provide such documents, we will use them only as reasonably necessary to complete the service requested by you.

You are responsible for ensuring that the information and documents you provide are accurate and that you have the right to provide them.

4. Sharing of Information

We do not sell, rent, or commercially trade your personal information.

Your information may be shared when necessary with:

Government departments and official portals
Authorized service providers
Payment gateways and payment service providers
Hosting and technology service providers
Printing, scanning, courier, or delivery services where required
Professional service providers assisting us
Law enforcement or regulatory authorities when legally required

Information will be shared only to the extent reasonably necessary for the relevant purpose or where required by applicable law.

5. Data Security

We take reasonable measures to protect your personal information and documents against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no electronic storage system, website, or internet transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

6. Document Storage and Deletion

Documents submitted for online services may be temporarily stored while we process your request.

We may retain certain information or documents when necessary for:

Completing your service
Maintaining transaction records
Providing customer support
Resolving disputes
Meeting legal, tax, accounting, or regulatory requirements

When information or documents are no longer required, we may delete, destroy, or securely dispose of them, subject to applicable legal requirements.

7. Cookies

Our website may use cookies or similar technologies to improve website functionality and user experience.

Cookies may help us:

Remember user preferences
Understand website usage
Improve website performance
Maintain essential website functionality

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

8. Third-Party Websites

Our website may contain links to government websites, payment gateways, external portals, or other third-party websites.

Sirka Online Service Centre is not responsible for the privacy policies, security, content, or practices of these third-party websites.

We recommend reviewing the privacy policy of any third-party website before submitting your personal information.

9. Payment Services

Payments may be processed through third-party payment gateways or financial service providers.

We do not control the privacy practices or security policies of these payment providers. Any payment information submitted through a third-party payment gateway may be subject to that provider’s terms and privacy policy.

10. Communication With Customers

We may contact you using the phone number, email address, or other contact information provided by you for purposes including:

Confirming your service request
Providing application updates
Providing payment confirmations
Requesting additional information or documents
Responding to customer support requests
Informing you about important changes to our services

We may send promotional communications only where permitted by applicable law and, where required, with your consent.

11. Accuracy of Information

You are responsible for providing accurate, complete, and up-to-date information.

Sirka Online Service Centre is not responsible for errors, rejection, delays, or other consequences resulting from incorrect, incomplete, or misleading information provided by the customer.

12. Children’s Privacy

Our services are not intentionally directed toward children where applicable law requires parental or guardian consent.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can take appropriate steps.

13. Your Privacy Rights

Subject to applicable laws, you may have the right to:

Request information about the personal data we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw consent where processing is based on consent
Ask questions regarding how your information is used
Raise a privacy-related complaint

To make a privacy request, please contact us using the contact details provided below.

14. Data Breach

If we become aware of a security incident that may affect your personal information, we will take reasonable steps to investigate and address the incident and provide notifications where required by applicable law.

15. Changes to This Privacy Policy

Sirka Online Service Centre may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

16. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy, please contact us.

Website: Sirka Online Service Centre
Business Name: Sirka Online Service Centre
Address: [Enter Your Business Address]
Mobile: [Enter Your Mobile Number]
Email: [Enter Your Email Address]

17. Consent

By using the Sirka Online Service Centre website and submitting your personal information or documents, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, subject to applicable law.